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Director of Stewardship and Advancement Operations

Reporting to the Vice President for Advancement and as a member of the Advancement senior management team, the Director of Stewardship and Advancement Operations provides strategic leadership in the Division’s work to create and manage an effective infrastructure that supports the University’s fundraising and alumni engagement activities.  This position is responsible for developing and implementing a comprehensive stewardship structure that drives donor engagement and retention, thereby advancing a culture of philanthropy at the University.  The Director of Stewardship and Advancement Operations will optimize business processes and systems, drive innovative solutions, and provide timely analysis to support data-driven decision-making for the Division.  In doing so, the Director will be responsible for all activities, strategies, policies, and procedures of the Advancement Operations unit, including: gift administration and processing, department reporting and analytics, data integrity, and records management.  This position oversees the management of the advancement database, assures high standards of quality, consistency, and accuracy of alumni and development related information, and ensures compliance with tax policies and regulations.  High professional and ethical standards for handling sensitive and confidential information is required.

Additionally, the Director will possess excellent communication skills and will be relied upon to translate data into presentations that will include internal and external constituents.  Integral to the position is a metrics-oriented approach with strong business acumen and the ability to manage complex priorities and projects. 

Responsible for a team of four professional staff, the successful candidate will bring the ability to: develop a system for providing key analytics to support the creation and implementation of divisional strategies, including performance indicators that signal progress toward goals; create and manage policies, procedures, and agreements for the Division including those related to gifts, naming opportunities, endowments, database protocols, etc.; provide leadership for records management, gift administration, database management, information integrity, reporting, analytics, and Advancement technology; and build strong relationships with colleagues across the University to achieve divisional objectives.



Requirements:

Bachelor’s Degree and 7-10 years of development experience, preferably in higher education.
Strong analytical, leadership, and management skills.
Exceptional communication skills.
Exceptional skills in Microsoft Office Suite and database software (Ellucian products are preferred).
Experience working with IModules is a plus.

Responsible for a team of four professional staff, the successful candidate will bring the ability to: develop a system for providing key analytics to support the creation and implementation of divisional strategies, including performance indicators that signal progress toward goals; create and manage policies, procedures, and agreements for the Division including those related to gifts, naming opportunities, endowments, database protocols, etc.; provide leadership for records management, gift administration, database management, information integrity, reporting, analytics, and Advancement technology; and build strong relationships with colleagues across the University to achieve divisional objectives.



Excellent fringe benefits including tuition remission for employee, spouse, and dependent children.

Western New England University is a private, independent, coeducational institution founded in 1919. Located on an attractive 215-acre suburban campus in Springfield, Massachusetts, Western New England University serves 3,900 students, including more than 2,600 full-time undergraduate students. Undergraduate, graduate, and professional programs are offered through Colleges of Arts and Sciences, Business, Engineering, and Pharmacy, and School of Law.

Western New England University is an Equal Opportunity Employer. We welcome candidates whose background may contribute to the further diversification of our community.